Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very happy with your service and Caitlan was very professional.
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Fantastic service
Service Rating
Customer service was like a semi-trained robot. it...
Trusted Customer – Rated 2 out of 5
Customer service was like a semi-trained robot. It surely must be hard to be selling insurance in today's economic climate. I knew what i wanted but it took sooo long to get a policy that i asked for - i can offer you this, what about that etc etc ? Had to ask many times to get to the amount that i can afford.
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Good services and very happy with my policy
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great service and patient sales rep. Enthusiastic and a understanding of the client's dynamic lifestyle.
Service Rating
I found your customer service agent to be very...
Trusted Customer – Rated 5 out of 5
I found your customer service agent to be very professional while also being engaging and friendly :)
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Zed was more than helpful and made the process very easy and informative
Service Rating
Trusted Customer – Rated 4 out of 5
Friendly and helpful
Service Rating
Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Friendly and helpful