Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5918 customer reviews.
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Handled quickly, politely and guidelines clearly...
Trusted Customer – Rated 5 out of 5
Very well mannered and curtious customer care person. They were precise, easy to understand, puntual and polite.
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Trusted Customer – Rated 4 out of 5
Rates are very competitive and their service is great.
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They made the task easy
Trusted Customer – Rated 5 out of 5
The plans are easy to understand and cover a wide range of needs
Easy to deal with. Fast response time. Friendly
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Trusted Customer – Rated 5 out of 5
Friendly and helpful customer service. All of my questions were answered, never once making me feel stupid.
Awesome customer service. The person that I spoke to was very thorough and patient. Couldn't have asked for better.
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Trusted Customer – Rated 5 out of 5
Excellent product and excellent explanation of product details.
The lady I spoke to was very informative and her product knowledge was perfect. She explained everything and it was easy to understand. Thank you
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Rude and displeasing attitude
Trusted Customer – Rated 2.5 out of 5
claims department extremely rude
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Trusted Customer – Rated 4.5 out of 5
Haven't had to claim yet but seems good.
Straight forward.
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Knowledgeable, patient and helpful staff
Trusted Customer – Rated 5 out of 5
Knowledgeable, patient and extremely helpful staff member.
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Good for new customers, terrible loyalty towards...
Trusted Customer – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Trusted Customer – Rated 1 out of 5
Staff member Andrew was excellent. Very informative gave us a lot of information. Extremely upset that I gene I had would now allow me to take out a policy. My mother has the same gene and is 91 - I have taken precautions to remove the risk I disclosed this and was penalised. So disappointed with Real Insurance and their lack of compassion or understanding. Will NEVER deal with REAL again and will certainly pass my concerns onto my family and friends.
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.