Real Insurance Reviews

Excellent customer service

Trusted Customer – Rated 5 out of 5

Very detailed explanation of the things covered under my policy. Very prompt service and got everything sorted out in one call

Excellent phone service.

Trusted Customer – Rated 5 out of 5

Explains everything you need to know.

Excellent customer service.

Trusted Customer – Rated 1 out of 5

Make it free for people on a pension

Not happy too expencive

Value your clients

Trusted Customer – Rated 2 out of 5

No customer loyalty rewarded. Had to cancel policy & purchase new online.

Better value for customer loyalty.

Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

The only winner here was the insurance company.

Trusted Customer – Rated 2 out of 5

As per previous question -

We moved interstate so we had to have a new policy. in doing so we lost approx 1200klm we had as a credit carry over. I also asked for the policy to be the same as what we had only to find out when policy was received the insured amount was $600 less. Just so you know I havent had time at the moment to review and look at other insurers. Their is a very good chance when I have I will be cancelling this policy. I was looking at insuring our other car with Real Insurance when the current policy finished but I am in second thoughts now.

Trusted Customer – Rated 5 out of 5

very helpful and efficient

Trusted Customer – Rated 5 out of 5

They are the best that anyone can work with

They do the best service

Trusted Customer – Rated 4.5 out of 5

Reasonably priced for insurance

I have had a few policies with Real and its always been easy

Trusted Customer – Rated 4 out of 5

Value for money. Price was right

Every thing was done with in 30 min online Read product disclaimer, choose the policy needed. Great