Real Insurance Reviews

Could understand man on the phone.

Trusted Customer – Rated 4 out of 5

I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.

It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.

Nice quiet and ezy

Trusted Customer – Rated 5 out of 5

Cool quality

Prompt policy

Trusted Customer – Rated 4.5 out of 5

It covers me for what I need

I rate them as excellent as the service I received was prompt, informative and enabled me to set up a policy to my satisfaction in a minimum amount of time

Great service

Trusted Customer – Rated 5 out of 5

Exactly what I was looking for without the $$$

Very informative, helpful and pleasant to deal with.

Trusted Customer – Rated 5 out of 5

Information was easy to understand eager to please and very helpful

Great

Trusted Customer – Rated 5 out of 5

I now have peace of mind that my family won’t have to worry and it was very affordable

Rang to update my policy gave me a quote for different amounts very helpful

Improvement on service

Trusted Customer – Rated 3.5 out of 5

The actual purchase of the policy was quick and easy.

What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)

Trusted Customer – Rated 5 out of 5

Best deal well planned policy

Very helpful customer service

Trusted Customer – Rated 5 out of 5

The cover was perfect for my family

The lady I spoke to was very nice she explained everything to me so I could understand and helped me find the best cover for my situation.

Great service, but advertising banter by the operator...

Trusted Customer – Rated 5 out of 5

Please see previous comment

I had already researched funeral insurance (from "Real" and its competitors). I selected "Real" because of their premiums, incentives and reputation. Unfortunately I had to listen to a long-winded, and often tedious, repeat of things I already l knew. Maybe "Real" could consider a cut-down version of their operators "spiel" for those of us that had already carefully researched BEFORE contacting "Real".