Read what our customers are saying
I have been double charged for the same property home...
Trusted Customer – Rated 1 out of 5
As above. I was informed that my account had been deleted and now I have been charged for 2 accounts
I am upset and hope someone can call me back. I cancelled a Home and Contents Insurance because I provide the incorrect dates. My Fault, but I did this over the phone with one of your service agents who said that they had cancelled my account. I then did a new cover on the via your website and thought all was good. On the 17th April, my new account direct debited the due money, no issue! On the 20th April, i was the charged again..... I logged in and found that i have 2 accounts for the same property. I would like someone to call me please.
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Trusted Customer – Rated 1 out of 5
You fail all the basics of service and competence.
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Extremely displeased with the unresolved issue and the...
Trusted Customer – Rated 3 out of 5
Good product. Reasonable cost.
I completed a survey for Real Insurance (not with you) several days ago. I explained in detail what had occurred. I would have thought I would be contact by Real as a result. Most unimpressed about the still unresolved issue I have regarding Landlord Insurance.
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Trusted Customer – Rated 5 out of 5
Excellent service, no problems at all in dealing with them.
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Trusted Customer – Rated 4 out of 5
Good premiums for the coverage offered
Easy to use website, fair premiums
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Comparable' affordable, friendly service
Trusted Customer – Rated 3.5 out of 5
All good, the cost went up to much this year
Polite, friendly, affordable and comparable
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Still waiting
Trusted Customer – Rated 3 out of 5
Well priced and easy to navigate
It's a bit hard to rate a service when there is no interaction apart from filling in a form online and paying with a credit card. The one and only email that I received promised that my certificate of insurance was to follow shortly. Well it's been almost 2 weeks and still nothing
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Disappointed and unheard
Trusted Customer – Rated 2.5 out of 5
Price was ok in comparison.
Disappointed that long standing customers are not given any priority or exclusive services/rate. Someone who is the with real insurance for >10yrs is given the same rate as someone who joins online. I had to complain to receive a meager discount after having multiple policies. In the past, long standing customers were given cash back...think about providing SOMETHING. Phone services are fine, repetitive scripts with the representatives actually slows down the conversation - also do not follow up on complaints history raised unless prompted. Which I had to do recently.
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Great service
Trusted Customer – Rated 5 out of 5
Awesome service and great product
Easy online service,and customer service
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Always happy with real insurance
Trusted Customer – Rated 4 out of 5
Great comprehensive policy
Fast quote, good service, value for money