Read what our customers are saying
Poor communication
Dawn – Rated 2.5 out of 5
Originally great but policy was cancelled
After years of being a loyal customer I found Real had cancelled my house and contents policy. I had given permission to double charge if my account had insufficient funds. I'm sure I was notified by email, after switching to email, I just do better with a call or hard copy post for important issues like cancelling my policy. Now Real won't re-insure me....but will happily insure my second property.....
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Trusted Customer – Rated 4 out of 5
See above for comments on this topic
Service good. There are a few annoying minor deficiencies in the Landlord Insurance Policy, but it's certainly better than many others.
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No personal touch
Sandra Smith – Rated 4.5 out of 5
Good value. Cheaper than my other provider.
It was all done on-line. It would have been nice to talk to an actual person. I didn't even get a call as a follow-up.
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Good service!
Trusted Customer – Rated 5 out of 5
Good product at great price!
The agent was helpful and knowledgeable.
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Good service
Trusted Customer – Rated 3.5 out of 5
Long time customer vould do better deal
No new price was mentioned until I asked. (New address) was asked ssme questions twice
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Trusted Customer – Rated 5 out of 5
Easy to deal with, and the cheapest, I will recommend you to my friends
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Easy process
Trusted Customer – Rated 4 out of 5
Reasonable pricing and overall experience
Easy process and reasonable pricing.
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Trusted Customer – Rated 5 out of 5
Very simple process and website easy to use
Very easy to receive a quote and amend prior to purchasing
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Mark Bakker – Rated 4 out of 5
simple to use web site