Read what our customers are saying
Joyce Scott – Rated 4 out of 5
It was easy to apply on line. Email confirmation was very quick.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I am very Happy thankyou. Jan
Extremely helpful and i would not hesitate in recommending Real to friends
Product Rating
Service Rating
Good service and easy application online
Debbie Hughes – Rated 5 out of 5
Purchase was an easy transaction - thank you
Easy to fill out quote details. Rang twice to check details with your staff and they were very helpful. Easy to pay. Good price - thank you
Product Rating
Service Rating
Not just a cookie cutter insurance company, they...
David Rowe – Rated 5 out of 5
The online process was easy to navigate. It had questions that suit if you are not moving into the house (other insurance companies don't). The quote was a lot cheaper than others as well. The only negative is that it is not a 24/7 service. We rang to ask a question and were told we would have to ring back during business hours.
We are buying a house in Qld and as per their law, as soon as you sign a contract, you have to take out insurance by 5pm the next business day. Other insurance companies don't seem to cater for people who aren't actually living in the house at the time. Their mandatory questions are which month did you move in? Real Insurance me our needs.
Product Rating
Service Rating
Stephanie Halper – Rated 5 out of 5
Good price for insurance. Spoke to staff and they were very friendly and helpful. So pleased that Real is based in Australia.
Product Rating
Service Rating
Prompt replies, excellent insurance coverage, and...
Judith Gilroy – Rated 5 out of 5
The insurance coverage is excellent, in comparison to other insurance companies, excellent value for money.
The online service was easy to follow, replies were always prompt. Give excellent insurance coverage. Would highly recommend them.
Product Rating
Service Rating
A real committment with real
Phil Feldman – Rated 4 out of 5
Have been a client of Real Insurance for over 10 years and have found them easy to deal with and reliable.
As an exisitn customer and having "shoped around and compared the others", I have again decided on Real
Product Rating
Service Rating
Melinda Waterhouse – Rated 5 out of 5
competitive price good policy
Joanne gave great service and explained the home & building contents policy clearly
Product Rating
Service Rating
Positive and pleasant
Trusted Customer – Rated 4.5 out of 5
Ticks all the boxes and covers.
Professional and efficient.
Product Rating
Service Rating
Treat your existing customers with more respect and...
Harry Boussounis – Rated 3.5 out of 5
I'm an existing customer and called to adjust the sum insured for building and contents and was charged extra for calling in. I was made to cancel my current policy and do it online instead, which I thought was very poor customer service.