Read what our customers are saying
Prompt replies, excellent insurance coverage, and...
Judith Gilroy – Rated 5 out of 5
The insurance coverage is excellent, in comparison to other insurance companies, excellent value for money.
The online service was easy to follow, replies were always prompt. Give excellent insurance coverage. Would highly recommend them.
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A real committment with real
Phil Feldman – Rated 4 out of 5
Have been a client of Real Insurance for over 10 years and have found them easy to deal with and reliable.
As an exisitn customer and having "shoped around and compared the others", I have again decided on Real
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Melinda Waterhouse – Rated 5 out of 5
competitive price good policy
Joanne gave great service and explained the home & building contents policy clearly
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Positive and pleasant
Trusted Customer – Rated 4.5 out of 5
Ticks all the boxes and covers.
Professional and efficient.
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Treat your existing customers with more respect and...
Harry Boussounis – Rated 3.5 out of 5
I'm an existing customer and called to adjust the sum insured for building and contents and was charged extra for calling in. I was made to cancel my current policy and do it online instead, which I thought was very poor customer service.
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Trusted Customer – Rated 5 out of 5
Very simple process and website easy to use
Very easy to receive a quote and amend prior to purchasing
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Excelllent and quick
C Campbell-mclean – Rated 5 out of 5
Amanda was a great customer service officer - very quick and knew what she was doing
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Poor communication
Dawn – Rated 2.5 out of 5
Originally great but policy was cancelled
After years of being a loyal customer I found Real had cancelled my house and contents policy. I had given permission to double charge if my account had insufficient funds. I'm sure I was notified by email, after switching to email, I just do better with a call or hard copy post for important issues like cancelling my policy. Now Real won't re-insure me....but will happily insure my second property.....
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Isobella M – Rated 5 out of 5
I called Real Insurance to arrange for contents insurance and the staff member I spoke with, Amanda, was incredibly helpful; she was extremely patient, answered all my questions, saved me a lot of time if I had to conduct my own research, provided me with more coverage than expected, and made the entire process easy and relatable. Real are unquestionably a reputable organisation, and I now have piece of mind knowing that my things are protected. They come highly recommended.
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Great service!
Annie Maglangit – Rated 5 out of 5
great service