Read what our customers are saying
Would get a higher score if you startedcto ensure evs
Trusted Customer – Rated 4.5 out of 5
Realistic price over others
Don’t insure EV’s
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Excellent service by realinsurance
Eric Ten Bohmer – Rated 5 out of 5
The Agent I dealt with sorted out the whole problem without hassle
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Great service
Joseph Manche – Rated 5 out of 5
Good home insurance rates
Great, quick, straightforward service.
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Trusted Customer – Rated 4 out of 5
Happy with the product that I purchased
Good customer service
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Easy
Trusted Customer – Rated 4 out of 5
Good rates, easy to purchase online
Easy to use their website, answered enquiry within accceptable time
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Excellent
Trusted Customer – Rated 5 out of 5
I was able to go into more detail with my insurance and the price was lower than my previous insurer
Excellent customer service very helpful I would recommend Real insurance to family and friends
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Carol Setter – Rated 4 out of 5
Price was competitive and we have been with Real insurance for awhile now, and we received an additional discount
Very friendly and professional
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Friendly and fast
Trusted Customer – Rated 4 out of 5
Reasonably priced Insurance
Customer service was friendly and fast.
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Easy process
Trusted Customer – Rated 4 out of 5
Reasonable pricing and overall experience
Easy process and reasonable pricing.