Read what our customers are saying
Trusted Customer – Rated 4 out of 5
good rates and phone support
this is our 2nd policy ...very competitive rate
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Excellent service by realinsurance
Eric Ten Bohmer – Rated 5 out of 5
The Agent I dealt with sorted out the whole problem without hassle
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Great value
Trusted Customer – Rated 5 out of 5
Good cover and great value
Ease of cover purchase at value for money prices
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Gregory Turner – Rated 4 out of 5
You were able to match my previous policy at a cheaper price.
I had to wait a long time for my call to be answered but when it was the person I spoke to was polite, knowledgeable and efficient.
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Christine Simmons – Rated 5 out of 5
Very happy with price and serivce
Quick easy and a good price.
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Good service and easy application online
Debbie Hughes – Rated 5 out of 5
Purchase was an easy transaction - thank you
Easy to fill out quote details. Rang twice to check details with your staff and they were very helpful. Easy to pay. Good price - thank you
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Isabel Galante – Rated 5 out of 5
Very helpful customer service
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Trusted Customer – Rated 5 out of 5
Great competitive price
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Excellent service
Michelle Quinn – Rated 5 out of 5
Excellent service and very polite
Renato was very nice to talk to.