Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Super quick service after I completed online contact form. The consultant was knowledgeable, friendly and easy to talk to. Conversation did not take up more time than needed.
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Trusted Customer – Rated 3 out of 5
Caller was lovely but my premium skyrocketed as soon as I mentioned a mild mental health problem in the past. Have received counter offers with little to no rise in premiums
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All good thanks
John Lekaj – Rated 5 out of 5
Is good r real insurance
I received forms you sent to me and thank you.
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Trusted Customer – Rated 5 out of 5
Excellent customer service and you advise on the morning show on channel 7 so you put your sell out there to the public ??? Other companies take 6 months and still no results and you guys 48 hours !!! Love the customer service !!! That’s what sold me because you are not the cheapest to insure with ???
Excellent that’s why I took out the policy
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Think twice - because after eight years.....
Natalie Morello – Rated 1 out of 5
I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight years you @reallifeinsurance cancelled it. I did have some missed calls whether it was never any message or text message left. I work shiftwork and many hours. To try harder to get in touch was I need sickle and immoral. I have paid thousands and thousands and thousands of dollars to Real Life Insurance over the last eight years and I am disappointed hurt and disgusted at you cancelling my policy. I was told that my policy had cancelled four days when I rang up to pay the full amount Everything In advance if they could reinstate my policy. Real Life Insurance "You" Should be ashamed of yourselves to think that you can treat people like that when people like myself /they've been loyal to you as an insurance provider and never ever used it or Not paid... You actually shouldn't cut people off that quick not knowing their circumstances. I played it and baked for them / you at Real Life Insurance to reinstate my policy And you put me through to the support people who couldn't give a **** about myself or my husband or our circumstances and told us we just needed to reapply for new insurance! I am sorry, but after having this policy For over eight years that is unacceptable!!!!!! We should not have been told that we needed to redo our policy and that you couldn't reinstate it. I even said that I was happy to pay all outstanding plus my policy in advance but you couldn't do that. Very disappointing I will be going further with this and I do not wish to reign up. I think it should've been reinstated to be honest! Should never have been given this direction to just re-sign up and that our policy was not going to be reinstated after it had lapsed four days. It should've been looked at further and now circumstances should've been considered. Disgusting people like Real Life Insurance treat people like us pay their wages this way.
Disgusted - if I could put less than one star I would!!!
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Trusted Customer – Rated 5 out of 5
Good service
Pretty good service
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Hopeless,complete waste of time and money,i will never...
Malcolm Andersen – Rated 1 out of 5
Worst company that I have ever dealt with, promised correspondence doesn't happen,I can't get them to talk to me whilst I'm alive,imagine what they'll be like after I'm dead,totally untrustworthy and totally unprofessional,would never contemplate dealing with them again,and intend telling all and far to steer well clear of them,dodgy practices!
Pathetic,worst company that I have ever dealt with,in my entire life,yet Hannover underwritten companies are normally good to deal with
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Paul Cassidy – Rated 5 out of 5
Great service and happy with the cost
Very helpful and the person was extremely nice and explained everything to me
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Trusted Customer – Rated 5 out of 5
Quick and Easy
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Trusted Customer – Rated 5 out of 5
Customer service was fantasric. Very well spoken. Explained everything clearly & my needs were all taken into consideration. Very easy to deal with. I felt understood & was bice to fee like a person & not just a number.