Pet Insurance Reviews

Rated 0/5 from 0 Reviews

Authentic reviews powered by Feefo

Request a Quick Quote Now

0% 0 REVIEWS 0%

Rated 0/5 from 0 Reviews

Service Reviews Product Reviews

Read what our customers are saying

Where friendliness wins over price

Simone Cotterill – Rated 5 out of 5

Real Pet Insurance

After getting n on line quite I recueved a call from a young woman with a couple if hours who was incredible friendly, informative and really listened to my questions . I had been shopping around and still was unsure of the insurance provider I would be going through for my dogs until our conversation where I felt important so after making a choic in the cover I'd be taking I signed up for Real Pet insurance and feel happy about my decision.

Product Rating

Service Rating

Parry Black – Rated 5 out of 5

Real Pet Insurance

Very honest and helpful in advice given for product your interested in. The cooling off period gives you peace of mind and any issues that may arise. They bring to your attention. Thanks

Product Rating

Service Rating

Improvement on service

Julie Bridgfoot – Rated 3.5 out of 5

Real Pet Insurance

The actual purchase of the policy was quick and easy.

What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)

Product Rating

Service Rating

Efficient and friendly

Trusted Customer – Rated 4 out of 5

Real Pet Insurance

They are all pretty much the same

Positive attitude, good customer understanding skills

Product Rating

Service Rating

Genuine and clear policy

Allison Smith – Rated 5 out of 5

Real Pet Insurance

Good clear policy and bonus rebate.

The young man I spoke to about the policy was genuine and not forceful. He explained things clearly and I could understand his language.

Product Rating

Service Rating

Efficient and friendly

Hazel Corry – Rated 5 out of 5

Real Pet Insurance

LOOKS LIKE GREAT COVER FOR MY PET

THE LADY WAS MOST HELPFUL AND FRIENDLY

Product Rating

Service Rating

Nelson Yoong – Rated 5 out of 5

Real Pet Insurance

Good explanation

Product Rating

Service Rating

Excellent service

Bernadette Daley – Rated 5 out of 5

Real Pet Insurance

Excellent service and value

Completely professional, as well as personal. Have been insured with Real Insurance with our last dog and the support was second to none. Thanks for being there.

Product Rating

Service Rating

Joan Fell – Rated 5 out of 5

Real Pet Insurance

Service on phone was great--explaned things clearly-great service-.

Product Rating

Service Rating

Very helpful and a fantastic cover!

Hilary Partington – Rated 5 out of 5

Real Pet Insurance

Great value for money and I feel confident that my pet will be covered well!

They were very clear with the options I had for my pet insurance, I didn't feel pressured or hassled to choose one option or the other. They took into account the absolute best option for me and gave advice based off of that. I'm very happy with my choice to go with Real Insurance

Product Rating

Service Rating

Premium Accident & Illness Cover

Covers up to 80% of your eligible vet bills up to a maximum claim limit of $12,000 per year if your dog or cat suffers an illness or injury. Plus if you add Routine Care Benefit, we help pay for everyday treatments like vaccinations and health checks.

Standard Accident & Illness Cover

Essential cover for expensive vet bills if your dog or cat falls ill or suffers an accident. Covers up to 75% of your eligible vet bills to a maximum claim limit of $12,000 per year.

Classic Accident & Illness Cover

We hope your dog or cat never has an accident, but if they do, this plan covers up to 60% of eligible vet bills and you can claim up to a maximum of $12,000 per year (a $2,000 annual condition limit applies).

Get in touch

Call us on

1300 665 965

Or

Have us call you