Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Service was excellent, he was very good.
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Explanation of services and each policy was clear and...
Trusted Customer – Rated 4.5 out of 5
I just find that being a pensioner on disability Pet Insurance is rather expensive and would not or just could not afford it if I had a family. Only that I live alone with my dog Shiloh is why I am insuring her because of the area I live n as well. eg: my daughter has a dog and children so dog insurance is simply out of her reach financially. Thankyou and regards Lori Marshall Park Ridge Qld 4125
Explanation of services and each policy was clear and consise. Very pleased with the gentleman who i spoke to. Very professional and friendly which i find very helpful and comfortable with. Pleasant to chat to.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Unsure how we will go if we have to claim so i will let u know then thanks
Sarah was fabulous
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Good
Good communication
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Trusted Customer – Rated 5 out of 5
It was well explained, I felt I had made an informed decision based on the sales persons knowledge
I found the gentleman persistent (which is his job) professional and friendly. I didn’t catch his name, However he was sweet and was quick to build a rapport with me over the phone.
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The service i received and the information the...
Trusted Customer – Rated 5 out of 5
I have just received my paper work though e-mail and I am very pleased I have chosen Real Insurance for my puppy.
The service I received and the information the customer service gave me was excellent and the fellow was very pleasant and answered all my questions and explained everything to me in plain English.
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Trusted Customer – Rated 4.5 out of 5
again good customer service
customer service was great and very informative
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Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
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Trusted Customer – Rated 4.5 out of 5
We have only just joined and not had to use it , so fingers crossed that we don't need it .
The consultant explained the policy details and was very patient.