Read what our customers are saying
The representatives that returned my calls while...
Trusted Customer – Rated 4.5 out of 5
Having not had Pet Insurance before I had to be led and have it explained as they did very well and clearly thus giving me reassurance to what I needed.
The representatives that returned my calls while waiting the time for me to get the information that was required was very assuring and led to my confidence in what they were about.
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My consultant sandra was extremely friendly and had...
Trusted Customer – Rated 4.5 out of 5
I have had limited comparisons, however, some other pet insurance policies are slightly cheaper but not sure about the fine details of the cover but Real Pet Insurance has met my needs and am happy that i can review at any time.
My consultant Sandra was extremely friendly and had excellent product knowledge. She came up with an insurance solution to suit my pets needs and my financial situation. Very pleased with the service.
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Trusted Customer – Rated 4 out of 5
Have only just started so i realy carent comment on it yet ,,wait till something happens and i need it
They explained the product so easily,and were so friendly and cheerful to talk to and they spoke so well,
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Improvement on service
Trusted Customer – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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Efficient and friendly
Trusted Customer – Rated 4 out of 5
They are all pretty much the same
Positive attitude, good customer understanding skills
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Good communication
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Much improved to previous insurers
Very friendly and easy to understand
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Leanna was very good on the phone
the policy has all we want
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
it was good
it was good
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Trusted Customer – Rated 5 out of 5
Great service :) very profetional
Great very proffetional and very helpful