Pet Insurance Reviews

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Read what our customers are saying

My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

Very good deals

Amazing customer service. Very friendly staff

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My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

Very good. And an amazing lady to help me.

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I've also got income protection insurance from real...

Trusted Customer – Rated 5 out of 5

Features & benefits, PDS statement is very easy to read & understand, just a slight mistake in our cats certificate of insurance, where you've listed his name as Prter, but his name is Porter. I've emailed real@petsure to let them know, & to see if I could be issued a new certificate of insurance.

I've also got income protection insurance from Real insurance, & your premiums each year, if they have to rise, are always very reasonable. The lady i spoke to this time for Pet insurance was great, very friendly & knowledgeable, & spoke to me in lay-mans terms about this insurance, which made it easy for me to understand.

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The customer service employee i spoke with was very...

Trusted Customer – Rated 5 out of 5

I feel like it is good value for money.

The customer service employee I spoke with was very friendly and helpful in helping me to understand what I was getting with my pet insurance package.

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The gentleman that i had spoken to was very helpful ,...

Trusted Customer – Rated 5 out of 5

The gentleman that I had spoken to was very helpful , and he was was very clear when he read though the policy

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My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

This policy covers everything I wanted it to.

Fantastic service!

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My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

Excellent

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Efficient and friendly

Trusted Customer – Rated 4 out of 5

They are all pretty much the same

Positive attitude, good customer understanding skills

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Improvement on service

Trusted Customer – Rated 3.5 out of 5

The actual purchase of the policy was quick and easy.

What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)

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Premium Accident & Illness Cover

Covers up to 80% of your eligible vet bills up to a maximum claim limit of $12,000 per year if your dog or cat suffers an illness or injury. Plus if you add Routine Care Benefit, we help pay for everyday treatments like vaccinations and health checks.

Standard Accident & Illness Cover

Essential cover for expensive vet bills if your dog or cat falls ill or suffers an accident. Covers up to 75% of your eligible vet bills to a maximum claim limit of $12,000 per year.

Classic Accident & Illness Cover

We hope your dog or cat never has an accident, but if they do, this plan covers up to 60% of eligible vet bills and you can claim up to a maximum of $12,000 per year (a $2,000 annual condition limit applies).

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