Read what our customers are saying
Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
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Efficient and friendly
Trusted Customer – Rated 5 out of 5
LOOKS LIKE GREAT COVER FOR MY PET
THE LADY WAS MOST HELPFUL AND FRIENDLY
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
All my questions were answered and was easy to understand!
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Very good service
Trusted Customer – Rated 5 out of 5
This is the third Real Insurance policy I have taken out and have always been happy with their proffesssional attitude and service. When making claims , I have found them both pleasant to deal with and punctual with their payments.
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The representatives that returned my calls while...
Trusted Customer – Rated 4.5 out of 5
Having not had Pet Insurance before I had to be led and have it explained as they did very well and clearly thus giving me reassurance to what I needed.
The representatives that returned my calls while waiting the time for me to get the information that was required was very assuring and led to my confidence in what they were about.
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Everything was easy as i did it online
Trusted Customer – Rated 4.5 out of 5
Everything was good and easy and cheap
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Trusted Customer – Rated 5 out of 5
Offers good value for peace of mind
Made it very easy to renew a lapsed policy.
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After receiving the policy and reading through it i...
Trusted Customer – Rated 4.5 out of 5
I think we will be happy with the policy but am yet to use it. We have 4 other policies with Real pet insurance and have been fine with them
After receiving the policy and reading through it I had to ring back to change a few details. Meeka is a female Not male and I am Ms Not Miss. I did have to correct the person on the phone with a few things.
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Where friendliness wins over price
Trusted Customer – Rated 5 out of 5
After getting n on line quite I recueved a call from a young woman with a couple if hours who was incredible friendly, informative and really listened to my questions . I had been shopping around and still was unsure of the insurance provider I would be going through for my dogs until our conversation where I felt important so after making a choic in the cover I'd be taking I signed up for Real Pet insurance and feel happy about my decision.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Very good
Very good