Read what our customers are saying
Excellent service
Trusted Customer – Rated 5 out of 5
Excellent service and value
Completely professional, as well as personal. Have been insured with Real Insurance with our last dog and the support was second to none. Thanks for being there.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Good to know the cooling off period.
Very thorough and helpful
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I hope freckles is safe now
Trusted Customer – Rated 5 out of 5
Fixed my payment date to suit me better. Hopefully I clearly know all the things to do and took time to explain everything
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The gentleman i spoke with was very knowledgeable...
Trusted Customer – Rated 5 out of 5
As Insurance goes I think that I have got the best features and benefits that I could with real insurance
The gentleman I spoke with was very knowledgeable about the products and it took a lot less time than I though it would
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Matthew was professional, knowledgeable and very...
Trusted Customer – Rated 5 out of 5
First pet insurance policy so maybe too early to state accurately, but sounds great.
Matthew was professional, knowledgeable and very helpful. I felt he listened to my questions and gave thorough thoughtful answers. I felt that Matthew anticipated my needs and offered a range of options. I am very happy with the service Matthew offered. A big thankyou to you Matthew.
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Trusted Customer – Rated 5 out of 5
Great service :) very profetional
Great very proffetional and very helpful
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Trusted Customer – Rated 4 out of 5
Have only just started so i realy carent comment on it yet ,,wait till something happens and i need it
They explained the product so easily,and were so friendly and cheerful to talk to and they spoke so well,
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Improvement on service
Trusted Customer – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
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Pet insurance
Trusted Customer – Rated 4.5 out of 5
The policy was quite expensive but gives me peace of mind to know my pet is covered.
Knowledgeable and experienced agent who was able to explain exactly what the insurance entailed. Exceeded my expectations.