Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Same as most other policies. Nothing that stands out
Persistent.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
James had a lovely manner
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The lady was so articulate which helped me make the...
Trusted Customer – Rated 5 out of 5
Same Again The Lady was very helpful in explaining what is covered for our little chihuahua thank you
The Lady was so articulate which helped me make the decision to take out funereal insurance for myself Thank You
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Clear polite and informative.
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Very fortunate to have had 'alfred' to be my customer...
Trusted Customer – Rated 5 out of 5
I'm looking forward to being a new real pet policy owner and hope to have a great experience in the utilising the benefits available
Very fortunate to have had 'Alfred' to be my customer service, very. Incise in delivery of information also in a warm welcoming manner.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
First time dog owner, seems to cover all the essentials
Lovely, friendly lady. No huge sales pitch. No fuss
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Good communication
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Improvement on service
Trusted Customer – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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Trusted Customer – Rated 5 out of 5
i know my pet will be alright knowing i have real pet insurance for him
yes i would recommend real to anyone who want to give there family piece of mind about anything
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Personal very pleasant and answered all my questions.