Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
well explained through phone conversation
well explained, polite service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
its was great talking to a person who under stands animal issues
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
Much improved to previous insurers
Very friendly and easy to understand
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
Explain a good features and benefits
Happy with the quote and service
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Very fortunate to have had 'alfred' to be my customer...
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
I'm looking forward to being a new real pet policy owner and hope to have a great experience in the utilising the benefits available
Very fortunate to have had 'Alfred' to be my customer service, very. Incise in delivery of information also in a warm welcoming manner.
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Good
Trusted Customer – Rated 4 out of 5
Real Pet Insurance
Good
Good
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The service was good but fairly pushy which is what i...
Trusted Customer – Rated 4 out of 5
Real Pet Insurance
I haven't made a claim yet nor has Issabella been really sick so I won't know untill that time arises.I hope it never does having lost one cat just recently loosing another is unthinkable.
The service was good but fairly pushy which is what I have come to expect from Real.I will make up my mind over the next week as to whether I want to have pet insurance or not.
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Nicky Ellis – Rated 5 out of 5
Real Pet Insurance
1. Speedy service 2. Answered all of my questions and concerns 3. Reasonable priced 4. Competent and knowledgable staff member took the call 5. Offered me a further product I would not of thought of asking about And this is why I rate the service 5/4
Excellent customer service operator and very knowledgable too
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Matthew was professional, knowledgeable and very...
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
First pet insurance policy so maybe too early to state accurately, but sounds great.
Matthew was professional, knowledgeable and very helpful. I felt he listened to my questions and gave thorough thoughtful answers. I felt that Matthew anticipated my needs and offered a range of options. I am very happy with the service Matthew offered. A big thankyou to you Matthew.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
Excellent
Lovely polite customer service