Read what our customers are saying
Very good service
Trusted Customer – Rated 5 out of 5
Real Pet Insurance
This is the third Real Insurance policy I have taken out and have always been happy with their proffesssional attitude and service. When making claims , I have found them both pleasant to deal with and punctual with their payments.
Product Rating
Service Rating
Enough alright already
Jennifer Gretton – Rated 5 out of 5
Real Pet Insurance
Everything-no I will not need any more cover for myself or Chance & Shanti. Peace of mind is priceless...
Product Rating
Service Rating
Tricha Mackenzie – Rated 5 out of 5
Real Pet Insurance
I don't like signing up for anything from just a phone call, but the fellow that I spoke to yesterday explained things in great detail and I thought straight away that this was a good thing. Thanks.
Product Rating
Service Rating
Carmel Russo – Rated 5 out of 5
Real Pet Insurance
I was very happy with rhe way they explained everything to me
Yes they were very helpful and explained everything clearly
Product Rating
Service Rating
Marlene Hurren – Rated 4 out of 5
Real Pet Insurance
Very expensive. I am a pensioner and I simply can not afford this product
Aleesha was extremely helpful and very pleasant to speak to.
Product Rating
Service Rating
Laura Onciarich – Rated 4.5 out of 5
Real Pet Insurance
again good customer service
customer service was great and very informative
Product Rating
Service Rating
Deborah Dibben – Rated 4.5 out of 5
Real Pet Insurance
We have only just joined and not had to use it , so fingers crossed that we don't need it .
The consultant explained the policy details and was very patient.
Product Rating
Service Rating
Review
Nicky Ellis – Rated 5 out of 5
Real Pet Insurance
1. Speedy service 2. Answered all of my questions and concerns 3. Reasonable priced 4. Competent and knowledgable staff member took the call 5. Offered me a further product I would not of thought of asking about And this is why I rate the service 5/4
Excellent customer service operator and very knowledgable too
Product Rating
Service Rating
Concise prompt service
Helen Butler – Rated 4.5 out of 5
Real Pet Insurance
Hopefully covers all my needs for our pets
Great customer service from lilly on the phone she explained it very well the whole policy
Product Rating
Service Rating
Lisa Sarteschi – Rated 5 out of 5
Real Pet Insurance
I find the staff that I have spoken to are friendly and helpful.