Read what our customers are saying
Anne Hemmings – Rated 4 out of 5
It was easy to complete and could understand the person talking to me
It was friendly, could understand the person talking to me
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David Flodine – Rated 5 out of 5
very reasonable and help full
very helpful
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Vincenzo Curro – Rated 5 out of 5
Great price on the Policy, we now have to Policies with Real Insurance
Excellent Service, what else is there to say. This is our second Policy purchase with Real Insurance. Great response time and no complicated number dialing, to speak to a human.
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Gordon Walker – Rated 4 out of 5
Very courteous and efficient thankyou
Very courteous and efficient thankyou
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Trusted Customer – Rated 5 out of 5
Excellent service, no problems at all in dealing with them.
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Easy
Trusted Customer – Rated 4 out of 5
Good rates, easy to purchase online
Easy to use their website, answered enquiry within accceptable time
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Thankyou
Terry Fitzgerald – Rated 5 out of 5
Great service with the best price
Superb!!!!
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Giorgia Grech – Rated 5 out of 5
Service was very good
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Trusted Customer – Rated 4 out of 5
I have been through a claim process which was painful through an extremely traumatic experience. It made me seriously look at my insurance options. Real still came up trumps but I feel better about it knowing the hoops you might have to jump through for a serious claim - just hope for my own sake I never ever have one of those again! Insurance never really covers everything. Valuable lesson.
The phone consultant was friendly helpful and patient. I am used to dealing with Real now and know some time is involved, but having an operator I can understand, and who was also positive and had a ‘let’s do this’ attitude instead of ‘I know i’m Not making you happy but I really need this information’, it was refreshing.