Read what our customers are saying
Excellent
Trusted Customer – Rated 5 out of 5
The consultant was lovely. Felt sorry for her having to read the policy statement before signing me up, that was a mouthful and can just be sent in email
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Where friendliness wins over price
Trusted Customer – Rated 5 out of 5
After getting n on line quite I recueved a call from a young woman with a couple if hours who was incredible friendly, informative and really listened to my questions . I had been shopping around and still was unsure of the insurance provider I would be going through for my dogs until our conversation where I felt important so after making a choic in the cover I'd be taking I signed up for Real Pet insurance and feel happy about my decision.
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Trusted Customer – Rated 5 out of 5
Offers good value for peace of mind
Made it very easy to renew a lapsed policy.
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Both consultants provided incorrect information...
Trusted Customer – Rated 2 out of 5
Yet to be seen
Both consultants provided incorrect information Something that should have been easy was made difficult If l didn't already have an existing policy l would have gone elsewhere
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Trusted Customer – Rated 4.5 out of 5
Good price, clear and easy to understand the terms of plan, good value for money, comprehensive plans
Very friendly, helpful, answered all my questions clearly so I could understand, made sure I was happy with the plan I chose🙂
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Happy with info and service given by rep over the phone
Happy with service and info given
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It was slow getting back to me. i think it needs to ...
Trusted Customer – Rated 4 out of 5
I will have to judge it in the next 3 months to see if it is for me.
It was slow getting back to me. I think it needs to be look at if it can be a little bit faster than up to 48hour.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent service
Excellent explanation and phone manner
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
no excess was a real pull to go to real insurance - good policy
Good, received a call straight away - helpful