Read what our customers are saying
Amazing customer service from the girl who helped me,...
Trusted Customer – Rated 4.5 out of 5
Very happy with my new policy, reasonably priced too.. thank you
Amazing customer service from the girl who helped me, called me back when she said she would and explained everything perfectly. Great first impression
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Trusted Customer – Rated 5 out of 5
Very happy will be looking at car insurance also if you have it
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Trusted Customer – Rated 5 out of 5
I was very happy with rhe way they explained everything to me
Yes they were very helpful and explained everything clearly
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The service was good but fairly pushy which is what i...
Trusted Customer – Rated 4 out of 5
I haven't made a claim yet nor has Issabella been really sick so I won't know untill that time arises.I hope it never does having lost one cat just recently loosing another is unthinkable.
The service was good but fairly pushy which is what I have come to expect from Real.I will make up my mind over the next week as to whether I want to have pet insurance or not.
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Trusted Customer – Rated 5 out of 5
Offers good value for peace of mind
Made it very easy to renew a lapsed policy.
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Trusted Customer – Rated 5 out of 5
First time dog owner, seems to cover all the essentials
Lovely, friendly lady. No huge sales pitch. No fuss
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Trusted Customer – Rated 5 out of 5
Pleasant phone manners
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Trusted Customer – Rated 5 out of 5
Just the service and they explain all the rates and other things you need to know
The service was excellent
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Trusted Customer – Rated 4 out of 5
it was good
it was good
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Improvement on service
Trusted Customer – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)