Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Covered all I wished for
The service was excellent, had more help than I asked for
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Excellent service and features that prove the...
Trusted Customer – Rated 5 out of 5
Customer service person was very friendly and knowledgable making me feel that my pet was part of my family and deserving of the best care that could be given making him feel valued to not only my family but the insurance company
Excellent service and features that prove the insurance company understands the various issues related to pets and their needs and the anxiety that the family may suffer when pet is hurt or suffering
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Discount should be given for multiple pet insurance especially when its a premium policy
Efficient friendly courteous
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Amazing customer service from the girl who helped me,...
Trusted Customer – Rated 4.5 out of 5
Very happy with my new policy, reasonably priced too.. thank you
Amazing customer service from the girl who helped me, called me back when she said she would and explained everything perfectly. Great first impression
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
i was really happy with your service
i was really happy with your service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
fair and reasonable
very polite and easy to understand
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Very fortunate to have had 'alfred' to be my customer...
Trusted Customer – Rated 5 out of 5
I'm looking forward to being a new real pet policy owner and hope to have a great experience in the utilising the benefits available
Very fortunate to have had 'Alfred' to be my customer service, very. Incise in delivery of information also in a warm welcoming manner.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
just what I was after as we already have an existing policy under my wife's name
i had a very informative lady which made things easy
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I've also got income protection insurance from real...
Trusted Customer – Rated 5 out of 5
Features & benefits, PDS statement is very easy to read & understand, just a slight mistake in our cats certificate of insurance, where you've listed his name as Prter, but his name is Porter. I've emailed real@petsure to let them know, & to see if I could be issued a new certificate of insurance.
I've also got income protection insurance from Real insurance, & your premiums each year, if they have to rise, are always very reasonable. The lady i spoke to this time for Pet insurance was great, very friendly & knowledgeable, & spoke to me in lay-mans terms about this insurance, which made it easy for me to understand.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
CSO was easy to deal with and was very friendly - good man