Read what our customers are saying
Very fortunate to have had 'alfred' to be my customer...
Trusted Customer – Rated 5 out of 5
I'm looking forward to being a new real pet policy owner and hope to have a great experience in the utilising the benefits available
Very fortunate to have had 'Alfred' to be my customer service, very. Incise in delivery of information also in a warm welcoming manner.
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Tricha Mackenzie – Rated 5 out of 5
I don't like signing up for anything from just a phone call, but the fellow that I spoke to yesterday explained things in great detail and I thought straight away that this was a good thing. Thanks.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very informative and answered all my questions
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great it's nice to know that is something was to go wrong then it might make things a little easier
Excellent, they talk over my budget and I was well looked after
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
CSO was easy to deal with and was very friendly - good man
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Explained very well by Daniel... Easy to understand. Thank you
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Matthew was professional, knowledgeable and very...
Trusted Customer – Rated 5 out of 5
First pet insurance policy so maybe too early to state accurately, but sounds great.
Matthew was professional, knowledgeable and very helpful. I felt he listened to my questions and gave thorough thoughtful answers. I felt that Matthew anticipated my needs and offered a range of options. I am very happy with the service Matthew offered. A big thankyou to you Matthew.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
Lovely polite customer service
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Trusted Customer – Rated 5 out of 5
very good services staff they are pleased to help you and very pleasant to talk to that is why wife and I have been with real insurance
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Knowledgable and friendly service
Trusted Customer – Rated 4.5 out of 5
Little bit more expensive than other place but a $0 excess and was won over by the sales lady and her helpfulness
The lady I spoke to was lovely and knowledgeable. It was nice to speak to someone that spoke 'english' but most of all knew her product and was able to answer all of my questions.