Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very pleasant and friendly. Helpful and explained it all well.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
it was good
it was good
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very informative and answered all my questions
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
This policy covers everything I wanted it to.
Fantastic service!
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The lady was extremely nice and not pushy at all and...
Trusted Customer – Rated 5 out of 5
Really good
The lady was extremely nice and not pushy at all and went through the policy thoroughly but quickly as I was in a rush so I appreciated that she didn't drag on each question.
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The person i spoke to was very good at explaining and...
Trusted Customer – Rated 5 out of 5
The person I spoke to was very good at explaining and also very helpful when I was organising my cover
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Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
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They make it so hard 2 cancel. not happy bout it. b...
Trusted Customer – Rated 1 out of 5
very poor don't sign up as if ya not sure, as they make it so hard 2 exit yr acount!!
They make it so hard 2 cancel. not happy bout it. b wearie !!
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
great customer service
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Customer service officer was friendly and informative,...
Trusted Customer – Rated 5 out of 5
I think that the coverage seems quite good, however I need to review the PDS more closely
Customer Service Officer was friendly and informative, and genuinely interested in listening to myself as a new customer