Read what our customers are saying
Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
Product Rating
Service Rating
Explanation of services and each policy was clear and...
Trusted Customer – Rated 4.5 out of 5
I just find that being a pensioner on disability Pet Insurance is rather expensive and would not or just could not afford it if I had a family. Only that I live alone with my dog Shiloh is why I am insuring her because of the area I live n as well. eg: my daughter has a dog and children so dog insurance is simply out of her reach financially. Thankyou and regards Lori Marshall Park Ridge Qld 4125
Explanation of services and each policy was clear and consise. Very pleased with the gentleman who i spoke to. Very professional and friendly which i find very helpful and comfortable with. Pleasant to chat to.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent and value for money
Very good Customer Service
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
just what I was after as we already have an existing policy under my wife's name
i had a very informative lady which made things easy
Product Rating
Service Rating
The service that i got was excellent with all...
Trusted Customer – Rated 5 out of 5
Excellent that's why I have my third dog with your insurance .
The service that I got was excellent with all information provided for me and explain in full details .
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Benefits my dogs
Helpful, great customer service
Product Rating
Service Rating
After receiving the policy and reading through it i...
Trusted Customer – Rated 4.5 out of 5
I think we will be happy with the policy but am yet to use it. We have 4 other policies with Real pet insurance and have been fine with them
After receiving the policy and reading through it I had to ring back to change a few details. Meeka is a female Not male and I am Ms Not Miss. I did have to correct the person on the phone with a few things.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
they were one of the best when i compared it to other companies
staff was very helpful
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Seems to be good.
Good level of product knowledge.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
explain well