Read what our customers are saying
Corey Alexander Daniel Slade – Rated 5 out of 5
Great service :) very profetional
Great very proffetional and very helpful
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Trusted Customer – Rated 5 out of 5
fair and reasonable
very polite and easy to understand
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Improvement on service
Julie Bridgfoot – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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Trusted Customer – Rated 4.5 out of 5
It appears that no pet insurance includes dental. I think that it would be good to offer some rebate on scale and clean every couple of years in order to keep pets healthy.
The lady I spoke to was polite and knowledgeable.
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Pet insurance
Trusted Customer – Rated 4.5 out of 5
The policy was quite expensive but gives me peace of mind to know my pet is covered.
Knowledgeable and experienced agent who was able to explain exactly what the insurance entailed. Exceeded my expectations.
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Trusted Customer – Rated 4 out of 5
its to early to tell yet
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Trusted Customer – Rated 5 out of 5
Very happy will be looking at car insurance also if you have it
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The lady i spoke to today (sorry i don't remember her...
Trusted Customer – Rated 5 out of 5
The lady I spoke to today (sorry I don't remember her name) was amazing. She was patient while answering all of my questions. She made sure that I completely understood what I was signing up for. Based on that ladies customer service I will take out more insurance with Real Insurance and refer my friends and family.
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Good service good pet insurance edwin
Trusted Customer – Rated 5 out of 5
Good service consultant freindly helpful good pet insurance edwin
Good service good pet insurance edwin
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Great service
Trusted Customer – Rated 4 out of 5
Friendly and great service,
Great service