Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
I have been a client of Real for about 7 yrs & have always had good sevice . But the claim process could be easier ie card system with the vet service at time of consultation for certain uncomlication claims .
The service was very helpful . The consultant was excellent and very helpful .
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Customer service officer was friendly and informative,...
Trusted Customer – Rated 5 out of 5
I think that the coverage seems quite good, however I need to review the PDS more closely
Customer Service Officer was friendly and informative, and genuinely interested in listening to myself as a new customer
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Service received was excellent, not too pushy and and had an empathy with dog lovers.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Pleasant phone manners
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Claylia Ward – Rated 5 out of 5
Offers good value for peace of mind
Made it very easy to renew a lapsed policy.
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It was slow getting back to me. i think it needs to ...
Trusted Customer – Rated 4 out of 5
I will have to judge it in the next 3 months to see if it is for me.
It was slow getting back to me. I think it needs to be look at if it can be a little bit faster than up to 48hour.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Good
Good communication
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The lady was extremely nice and not pushy at all and...
Trusted Customer – Rated 5 out of 5
Really good
The lady was extremely nice and not pushy at all and went through the policy thoroughly but quickly as I was in a rush so I appreciated that she didn't drag on each question.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
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Lisa, the customer service representative i dealt with...
Trusted Customer – Rated 5 out of 5
Good value and comprehensive
Lisa, the customer service representative I dealt with was wonderful, very patient and had prompt answers to all my questions.