Read what our customers are saying
The lady was extremely nice and not pushy at all and...
Trusted Customer – Rated 5 out of 5
Really good
The lady was extremely nice and not pushy at all and went through the policy thoroughly but quickly as I was in a rush so I appreciated that she didn't drag on each question.
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Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
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John Singh – Rated 5 out of 5
This is our 6th real pet insurance policy over the years
Really great
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Louise Heffernan – Rated 5 out of 5
It was well explained, I felt I had made an informed decision based on the sales persons knowledge
I found the gentleman persistent (which is his job) professional and friendly. I didn’t catch his name, However he was sweet and was quick to build a rapport with me over the phone.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Good to know the cooling off period.
Very thorough and helpful
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Happy with info and service given by rep over the phone
Happy with service and info given
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Very polite and efficient customer service.
Trusted Customer – Rated 5 out of 5
I think it's one of the best and affordable policies on the market. I just wish dental was included.
Very polite and efficient customer service.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent so far but I'm yet to make a claim so we will see
Excellent
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Knowledgable and friendly service
Trusted Customer – Rated 4.5 out of 5
Little bit more expensive than other place but a $0 excess and was won over by the sales lady and her helpfulness
The lady I spoke to was lovely and knowledgeable. It was nice to speak to someone that spoke 'english' but most of all knew her product and was able to answer all of my questions.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
explain well